Increase
productivity. Reduce staff turnover. Retain customers and exceed
your previous service levels while assuring the quality of your
service. Experience the most powerful voice/data call recording,
logging, and management system available anywhere— Encore.
With Encore in your call center, you'll monitor, log, review,
retrieve, evaluate, organize, and catalog voice and data in a
simple-to-use Windows® environment. Plus, you'll achieve
near-real-time verification of voice, chat, email, and fax
transactions, too. No other system combines so many features and
this much flexibility in such a compact, reliable, and
affordable package|
Call Centers Encore Systems Encore™ Voice Recorder is the ideal recording solution for contact centers, enterprises, and organizations within healthcare, public safety and financial services. Powerful, flexible, and scalable, Encore includes:
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Encore Voice Recorder is a cost-effective and proven technology solution that improves productivity and customer satisfaction. Whether you are recording calls for compliance, dispute resolution, quality assurance, or sales verification, Encore will exceed your business needs.
Improve Performance
With Encore in your organization, you can quickly monitor, log, review, retrieve, evaluate, organize, and catalog voice and data in a simple-to-use Windows environment. Data can be captured from your switch (ANI, DNIS, etc.) and your database (customer name, account number, first call resolution, etc.). E-mail your recordings to customers for conflict resolution or to employees for best practices examples and coaching tips.
Maintain Compliance
Encore’s security features and multiple permission levels allow you to control who can access recordings. Its recording encryption feature enables you to either encrypt or permanently remove sensitive customer data. This protects your customers’ information and helps you comply with the Payment Card Industry Data Security Standards (PCI/DSS).
Increase Efficiencies
A powerful filter wizard helps you locate the recordings you want quickly and easily. Built-in quick search functions such as Date Range, Yesterday, and Duration allow you to immediately retrieve the recordings you want. You can also build your own search criteria and save it for future use.
Capture Relevant Data
Encore is easy-to-use, upgrade, and maintain. It seamlessly integrates with all major PBXs, including Aspect, Avaya, Cisco, Iwatsu, Mitel, NEC, and many more, and supports both TDM and VoIP standards. Encore can serve multiple locations through LAN or WAN topology