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Roach-Reid Office Systems sells and supports GMT Planet Workforce Management solutions as well as TDI (formerly Wygant) Encore & CenterPlus call recording and quality monitoring solutions. These products can help protect your business against the risk of fraud, human error, and unsatisfactory service while providing you with tools to improve agent training and your bottom line. |
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TDI Encore
Monitor, record, review, and archive telephone conversations and multimedia contacts.  Increase productivity. Reduce staff turnover. Retain customers and exceed your previous service levels while assuring the quality of your service. Experience the most powerful voice/data call recording, logging, and management system available anywhere—TDI Encore. With Encore in your call center, youll monitor, log, review, retrieve, evaluate, organize, and catalog voice and data in a simple-to-use Windows® environment. Plus, youll achieve near-real-time verification of voice, chat, email, and fax transactions, too. No other system combines so many features and this much flexibility in such a compact, reliable, and affordable package.
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Call Recording & Evaluation