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Roach-Reid sells and supports the complete line of Encore Call Recording and Agent Monitoring Solutions: - Encore Alert - Automated bulk notification for emergencies and other situations.
- Encore Audition Dial-in Review - Secure dial-up review of recorded conversations.
- Encore AuditionLive - Monitor live calls from anywhere using a telephone or an Internet browser.
- Encore AutoVerification - Automatic, fully-compliant verification of telephone and other transactions.
- Encore Beeper Board - Generate beep tones for recording notification.
- Encore Callback Coach - Manage the callback queue for relationship workers in public agencies and other applications.
- Encore Defender - Monitor, record, review, and archive telephone and radio communications for public safety and security.
- Encore Portfolio - Analytics, reports, and interactive coaching tools for contact centers.
- Encore Response - Interactive Voice Response enables callers to directly access database information without assistance.
- Encore Screen Recorder™ - Captures the agents' desktop activity with synchronized audio/screen playback.
- Encore Soloist - Monitor, record, review, and archive telephone conversations in remote or distributed offices.
- Encore Web-based Playback Tools - Monitor, transcribe, and validate recorded communications from anywhere in the world via Internet access.
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Call Recording & Evaluation