Roach-Reid Office Systems

Toshiba’s Strata® CIX™ IP business communication systems, help you manage messages and communicate better. Improve customer service by providing callers with instant attention, responsiveness, and access to information. All Strata CIX Voice Mail systems provide these essential applications.

Automated Attendant—streamlines operational efficiency by enabling callers to route their own calls and leave messages without receptionist assistance.

Call Routing—sends callers to the specific extension or department they want. Callers can easily find a person’s extension by using the company directory feature.

Telephone Answering—offers callers the choice of leaving a message, calling another extension, holding, or being transferred to an operator for assistance.

Voice Messaging—creates, sends, receives, forwards, and saves voice messages. Users can manage voice messages with ease by simply pressing specific telephone keys.

Audiotext—enables callers to play pre-recorded information on demand as directed by audio prompts. It’s an easy way to answer customers’ most frequently asked questions.

Call Screening—requests caller to state their name and company, and announces the calling party by playing the recording to the station user, who can accept or re-route the call.

Message Notification—lets users know when a voice message arrives by any combination of lighting a message waiting light, pager, or calling a home phone, cellular phone, or any off-premise location.

Toshiba Stratagy Voice Mail enables you to:

   1. Simplify voice mailbox operation through your Strata CIX telephone with LCD display and soft keys, making your communication system easy to use
   2. Manage voice, fax, and e-mail messages from your PC or telephone via Unified Messaging.
   3. Access all your critical communications from a single screen
   4. Record calls directly into your voice mailbox with a single button on your telephone. Starting, pausing, and stopping a recording is as easy as pressing a key
   5. Network your Stratagy voice mail with all your locations to use it as your centralized voice mail system. Or, network multiple voice mail systems using AMIS or VPIM networking
   6. Communicate effectively both in and out of the office with other employees and customers 24 hours-a-day, 365 days-a-year

Toshiba’s voice processing systems work with Strata® CIX™ IP business communication systems to turn sophisticated applications into practical solutions. Toshiba’s voice processing applications help you improve customer service by providing callers with instant attention, responsiveness, and access to information. Strata CIX voice mail systems handle all the basics including Automated Attendant, Call Routing, Telephone Answering, Voice Messaging, Audiotext, Call Screening, Message Notification, LCD feature prompting with Soft Key Operation, Call Recording, Networking, and more.

Toshiba’s Voice Mail Capabilities
Simplify voice mailbox operation through a Toshiba IP or digital telephone with LCD display and soft keys Record calls directly into your voice mailbox with a single button on your telephone Unified Messaging manages voice, fax, and e-mail messages from your PC or telephone Fax Integration, Text-To-Speech, Speech Recognition, and Interactive Voice Response applications enable you to add advanced options as needed Communicate effectively both in and out of the office with other employees and customers 24 hours-a-day, 365 days-a-year

Toshiba’s Voice Processing for Business: Standard Applications & Specifications
oshiba’s LVMU1A and iES16 models seamlessly integrate your voice message processing on a single printed circuit card inside your Strata® CIX™ system — with no need for external connections, standard telephone ports, or separate power backup systems.

<a href="http://www.rros.com/images/Toshiba/Strata_Voice_Mail_Data_Sheet.pdf">More information on Strata Voice Mail</a>